Skip to content

Pick your inspiration

focus on digital experience

CX inspirations with a special focus on digital customer experiences, touchpoints, channels and platforms

The Digital Health Coalition

Pharma: “The Customer Experience Landscape in 2021”

Rich Schwartz of Medallia and Mark Bard of the DHC Group share research findings from both HCPs and marketers taking a look at the current role of CX in life sciences. They were joined by Laurie Meyers, Sr. Director, Experience and Engagement Design at Genentech and Jessica Saperstein, Head of Customer Experience and Consumer Marketing at Novartis to further discuss and apply these insights to the future of CX in the pharmaceutical industry.


Categories


Stay tuned ...

and subscribe to new CX inspirations either via email

or by using our updates’ feed (click on the RSS icon)