‘Compliance’ is part of the solution
about organizational adoption
Who in the company is in charge for CX?
about CX strategy
Internal hurdles with the patient being a customer
about organizational adoption
Is Pharma simply swamped by CX transformation?
about CX strategy
Get beyond sociodemographic twins … to shared experiences of life
about understanding the customer
Do you need a dedicated corporate CX strategy?
about CX strategy
Sketch of a design funnel … for pharma people
about CX design
Stop defining CX (just) as an outcome
about CX strategy
CXN Live: Customer journey management 2022 – free online event (Apr 13-15)
about customer centric culture
Overcoming the schism in pharma customer engagement
about organizational adoption
When everything seem to be going against you …
being an inspirational quote
Mark Doyle challenging me on “the patient = the customer”
by healthcare sector
The Nestlé approach to digital acceleration
about organizational adoption
How Toyota GB uses VoC to improve the customer experience (video)
about organizational adoption
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022
by healthcare sector
What is the difference between multi-channel and omnichannel?
about customer centric cultureCXN Live: Voice of the customer 2022 – free online event (Feb 15-17)
about understanding the customerPredictive CX 2022 – free online seminar by CX Network (Jan 25-26)
about understanding the customer
Customer community for support and ideation
about CX design
Blake Morgan’s 10 stats that show the power of the CX industry
about measuring CX success
5 key actions to help a CX leader stay ahead of market disruption
about CX strategy
Free “CX Leader’s manual” eBook by Steven Van Belleghem
about customer centric culture
Subscribe to Pharma Digital CX News
by healthcare sector
Online customer community boosting customer service
about understanding the customer
Taking anecdotal feedback serious
about understanding the customer
MAPS “The Power of Digital in Medical Affairs” on Dec 16th
by healthcare sector
Leadership by a dancing guy
about organizational adoption
Meet me @CX for Life Science virtual conference on Dec 9/10
by healthcare sector
Capabilities required for Digital Medical Affairs
about organizational adoption
“CX transformation: the metrics that matter” (webinar recording)
about measuring CX success
Does your customer portal meet customer needs … or yours?
about CX design
Reuters seminar on “Becoming a CX Visionary” featuring CVS Health & Bloomfire
about customer centric culture
What clinicians want to know about the health economic profile of new drugs (free webinar)
about understanding the customer
Mike Michael Hinshaw (Adobe) on the customer experience value chain
about CX strategy
5 Things Healthcare Organizations Can Learn From Disney
about customer centric culture
20 real life CX inspirations by Blake Morgan
about CX strategy
Watch this movie if you can
about customer centric culture
Inspiring overview of CX metrics’ types
about measuring CX success
Reality inspiring innovation
about understanding the customer
The patient’s view
being an inspirational quote
Pharma: “The Customer Experience Landscape in 2021”
about CX strategy
Transforming CX by using journey maps
about CX strategy
PillPack (by Amazon) is NPS-outperfoming pharmacy market
about customer centric culture
Sketch of a high performing CX team
about CX strategy
How MailChimp turned data into action
about measuring CX success
Turning B2B insights into actions
about organizational adoption
Who is the pharma customer?
about customer centric culture
What does Digital Adoption mean?
about organizational adoption
Cross-functional collaborative research
about CX design
Digital innovation in Medical Affairs
about CX strategy
Internal patient community won Reuters Pharma Award Europe 2020
about customer centric culture
CX Day Greeting 2020 by Daniel Ord
about CX design
Let’s stop calling ourselves “customer”
about customer centric culture
“Burger Bullet” prototyping and mock-testing
about CX design
The rise of the digital HCP
about understanding the customer
Outcome-driven CX measurement by a medical association
about measuring CX success
Give patients a voice by telling their stories
about CX design
Why it is good being a customer
about customer centric culture
Getting more diversity in clinical trials
about CX design
Joining a cross-industries CX council
CX Community & Events
“User experience is everything.”
about CX design
Blake Morgan’s 101 Of The Best Customer Experience Quotes
being an inspirational quote
What Is Patient Experience? – Anthony Pannozzo’s view
about customer centric culture
What Steve Jobs said about customer experience in 1997
about customer centric culture
Jeff’s view
about customer centric culture
Get inspired by Steve Jobs introducing the first iPhone
about understanding the customer